Conference Presentation

Keeping Support and Services Professionals Updated in the Fast-Moving Tech Industry

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Customers expect your employees to know "the latest" on every technology and program your company provides. This expectation is tough to fulfill with the increasing pace of the tech industry, where cloud services ship new features hourly and programs are constantly restructuring to be competitive. On top of that, customers are using our technologies and programs in new ways we've never imagined. How do you equip your agents, engineers, consultants, and architects to be on top of the latest to help your customers achieve their business outcomes? Come to this session prepared to share the things you have done that are proving effective, things that are no longer effective, and what's on the horizon for readiness and learning in your professional services and support organizations.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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