We use cookies to enhance site navigation, analyze site usage and show personalized advertising. See our Privacy Policy. California residents - see CCPA Privacy Policy Supplemental for opt-out options.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Keeping Support and Services Professionals Updated in the Fast-Moving Tech Industry

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Customers expect your employees to know "the latest" on every technology and program your company provides. This expectation is tough to fulfill with the increasing pace of the tech industry, where cloud services ship new features hourly and programs are constantly restructuring to be competitive. On top of that, customers are using our technologies and programs in new ways we've never imagined. How do you equip your agents, engineers, consultants, and architects to be on top of the latest to help your customers achieve their business outcomes? Come to this session prepared to share the things you have done that are proving effective, things that are no longer effective, and what's on the horizon for readiness and learning in your professional services and support organizations.

Presented By:

Jamie Trujillo

Director Business Programs, Readiness, Microsoft

Publish Date: November 2, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.