Conference Presentation

Keeping It Simple: How Focusing on the Basics Secures Success for Even the Most Complex Transformations

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Join Gwen Braygreen, senior vice president, and Amit Singh, vice president of operations, of Aspect Customer Care as they share the challenges that faced Aspect three years ago, and the vision of the project whose lofty aim was to reimagine and retool Aspect's support interfaces, including case management, community, and knowledge from multiple, customized legacy systems onto a full-featured cloud platform. Learn how a laser focus on the basics delivered one of Aspect's most successful transformation projects in under 18 months...on time, on budget, and with zero service interruptions for employees, customers, and partners. Hear them explain how this project has changed how Aspect delivers support today and how taking this plunge positions them for the future.

Presented By:

Gwen Braygreen

Senior Vice President, Aspect Customer Care, Aspect Software

Paula Boucher

Director, Customer Care Operations, Aspect Software

Publish Date: October 19, 2016

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