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Join Gwen Braygreen, senior vice president, and Amit Singh, vice president of operations, of Aspect Customer Care as they share the challenges that faced Aspect three years ago, and the vision of the project whose lofty aim was to reimagine and retool Aspect's support interfaces, including case management, community, and knowledge from multiple, customized legacy systems onto a full-featured cloud platform. Learn how a laser focus on the basics delivered one of Aspect's most successful transformation projects in under 18 months...on time, on budget, and with zero service interruptions for employees, customers, and partners. Hear them explain how this project has changed how Aspect delivers support today and how taking this plunge positions them for the future.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.