Conference Presentation

It Takes a Team

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It’s no secret that service contracts are the glue that binds together customers, partners, and manufacturers throughout the relationship life cycle. Failure to attach, renew, and retain these agreements can result in severe revenue losses--not to mention harmful damages to brand trust. That’s why manufacturers at the forefront in this space have recognized that it takes teamwork to ensure not only the most optimum business outcomes, but also the most optimum customer experience. From integrating disparate data sources to uncover unattached assets, to using extreme automation to expedite renewal processes, the value chain is reaping the rewards of working together like never before. In this panel discussion, three service revenue leaders--representing the manufacturer (Cisco), the distribution partner (Comstor), and the technology provider (MaintenanceNet)--will share their collaborative journey, explaining how, together, they’ve been able innovate and automate their way to service revenue generation success.

 

Presented By:

Christopher Fender

Director Service Sales/Pre-sales Engineering, Comstor

Scott Herron

CEO, MaintenanceNet

Publish Date: May 5, 2015

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