Conference Presentation

It Takes a Team

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.


It’s no secret that service contracts are the glue that binds together customers, partners, and manufacturers throughout the relationship life cycle. Failure to attach, renew, and retain these agreements can result in severe revenue losses--not to mention harmful damages to brand trust. That’s why manufacturers at the forefront in this space have recognized that it takes teamwork to ensure not only the most optimum business outcomes, but also the most optimum customer experience. From integrating disparate data sources to uncover unattached assets, to using extreme automation to expedite renewal processes, the value chain is reaping the rewards of working together like never before. In this panel discussion, three service revenue leaders--representing the manufacturer (Cisco), the distribution partner (Comstor), and the technology provider (MaintenanceNet)--will share their collaborative journey, explaining how, together, they’ve been able innovate and automate their way to service revenue generation success.


Presented By:

Christopher Fender

Director Service Sales/Pre-sales Engineering, Comstor

Scott Herron

CEO, MaintenanceNet

Publish Date: May 5, 2015

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.