In today's business environment, customers will quickly switch providers if they do not see value from their IT investment. No chance of upsell, cross-sell, or renewal. Has this ever happened to you? Then you don't want to miss this session! Customer needs have changed, and how we interact with them must also change. Discover how Cisco empowers partners to plan, build, scale, and monetize Customer Success practices.
What's more, get a sneak peek into the tools that allow partners to quantify the potential ROI of a Customer Success practice and benchmark the maturity of their practice against other partners in the industry. In a world where it costs 5x more to acquire a new customer than to retain an existing one, leverage partners with Customer Success practices to strengthen your customer base and increase renewal rates by 25-30 points.