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In today's business environment, customers will quickly switch providers if they do not see value from their IT investment. No chance of upsell, cross-sell, or renewal. Has this ever happened to you? Then you don't want to miss this session! Customer needs have changed, and how we interact with them must also change. Discover how Cisco empowers partners to plan, build, scale, and monetize Customer Success practices.
What's more, get a sneak peek into the tools that allow partners to quantify the potential ROI of a Customer Success practice and benchmark the maturity of their practice against other partners in the industry. In a world where it costs 5x more to acquire a new customer than to retain an existing one, leverage partners with Customer Success practices to strengthen your customer base and increase renewal rates by 25-30 points.
Sr. Manager, Global Partner Strategy, Cisco Systems
Publish Date: October 17, 2018
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.