Conference Presentation

Iron Sharpens Iron: The Cutting Edge of Partner Success

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In today's business environment, customers will quickly switch providers if they do not see value from their IT investment. No chance of upsell, cross-sell, or renewal. Has this ever happened to you? Then you don't want to miss this session! Customer needs have changed, and how we interact with them must also change. Discover how Cisco empowers partners to plan, build, scale, and monetize Customer Success practices.

What's more, get a sneak peek into the tools that allow partners to quantify the potential ROI of a Customer Success practice and benchmark the maturity of their practice against other partners in the industry. In a world where it costs 5x more to acquire a new customer than to retain an existing one, leverage partners with Customer Success practices to strengthen your customer base and increase renewal rates by 25-30 points.

Presented By:

Jared Raftery

Sr. Manager, Global Partner Strategy, Cisco Systems

Publish Date: October 17, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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