Proving value delivered and consistently increasing perceived value is a key component to not only securing renewals but to cultivating upsells and cross-sells. In this session, four of the customer success forward thinkers will share how they manage value realization with these three innovative methodologies:
- Value management cycle framework
- Value management scoring
- Demonstrating value to customers
Join four of the most forward thinkers in the customer success industry - Chris Singh, Global VP of Customer Success at SAP, Keri Keeling, Global Head of Customer Success Innovation and Intelligence at VMware, Peter Armaly, Senior Director of Customer Success Enablement, CS Center of Excellence at Oracle, and Irit Eizips, Chief Customer Officer and CEO, CSM Practice - for an interactive session, filled with tactical advice and opportunities to ask questions and get immediate answers.
Tracks: Customer Success, Interactive Breakout