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Conference Presentation

Innovative Trends in Proving Value to Customers

This report is for Customer Success members only

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Proving value delivered and consistently increasing perceived value is a key component to not only securing renewals but to cultivating upsells and cross-sells. In this session, four of the customer success forward thinkers will share how they manage value realization with these three innovative methodologies:

  • Value management cycle framework
  • Value management scoring
  • Demonstrating value to customers 

Join four of the most forward thinkers in the customer success industry - Chris Singh, Global VP of Customer Success at SAP, Keri Keeling, Global Head of Customer Success Innovation and Intelligence at VMware, Peter Armaly, Senior Director of Customer Success Enablement, CS Center of Excellence at Oracle, and Irit Eizips, Chief Customer Officer and CEO, CSM Practice - for an interactive session, filled with tactical advice and opportunities to ask questions and get immediate answers.
 
Tracks: Customer Success, Interactive Breakout

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Publish Date: December 10, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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