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Conference Presentation

Innovation in Support Employee Experience and Loyalty

This report is for Support Services members only

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Participants will learn how Coveo rapidly improved the employee experience and satisfaction for its Technical Support organization by focusing on 3 main pillars of success: people, processes, and tools.


Tracks: Field Services, Interactive Breakout, Support Services

Presented By:

Publish Date: December 10, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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