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For decades, Services was an afterthought within Schneider Electric and was generally viewed in terms of break-fix or warranty-driven repair. Our Services customer value proposition centered on operator “peace of mind” that our equipment would work, and when it didn’t, we’d quickly make necessary repairs. But driven by our End Users, we have been shifting from a purely product-driven organization, to one centered on innovative, connected technology married with digitally-delivered services providing a more integrated, outcome-focused customer experience. In this session, we will share a journey of transformation towards adding “value-driven” service offers that promote customer outcomes and break the old break-fix mold.
Publish Date: December 10, 2020
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.