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Conference Presentation

Industrial Equipment Manufacturer Deploys Value-Driven Offers

This report is for Service Revenue Generation members only

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For decades, Services was an afterthought within Schneider Electric and was generally viewed in terms of break-fix or warranty-driven repair. Our Services customer value proposition centered on operator “peace of mind” that our equipment would work, and when it didn’t, we’d quickly make necessary repairs. But driven by our End Users, we have been shifting from a purely product-driven organization, to one centered on innovative, connected technology married with digitally-delivered services providing a more integrated, outcome-focused customer experience. In this session, we will share a journey of transformation towards adding “value-driven” service offers that promote customer outcomes and break the old break-fix mold.

Tracks: Industrial Equipment, Interactive Breakout, Service Revenue Generation

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Publish Date: December 10, 2020

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Peg Rodarmel, SVP, Subscription Services, Infor

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