This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Increase Employee Engagement While Transforming Your Support Organization

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Are you currently in the process of transforming your Support organization? How do you keep your employees engaged throughout this transformation? Learn from speaker Brandon Jacobson, a 13-year support engineer veteran at SAP, on what has kept him engaged and how he is using this information to help engage his colleagues. He will share his personal experiences with employee engagement, including organizing team building activities, leading volunteer programs, and using coaching to improve employee engagement. You will also learn about knowledge management and digital transformation, and how SAP is succeeding at the transition to the next generation of Support.

Presented By:

Brandon Jacobson

Support Engineer, SAP

Publish Date: October 19, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.