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Conference Presentation

How to Rapidly Reduce Time to Proficiency of Field Service Employees at the Speed of Business

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The speed with which field service teams are developed and enabled to acquire next-generation skills, master never-seen-before technologies or products is far more critical now to meet the challenges of complex next-generation products and customer expectations in a fast-paced business environment. The biggest challenge now is how to rapidly reduce time to proficiency of employees to stay competitive in the market. The goal of this session is to educate field service leaders and training managers on how to design a speed-enabling eco-system that would positively develop proficiency of employees in the field at an accelerated rate, and then contributes towards shortening overall time to proficiency of the field teams. Based on extensive research with 85 world leaders from 70 best-in-class organizations, this session will provide powerful insights drawn from 66 success stories spanning 40 industries and 7 countries. The field service leaders and training managers will walk out with a new leadership style and a framework to rethink actions to shorten time to proficiency in the field services skills.

Presented By:

Dr Raman K Attri

Sr. Global Field Service Training Manager, KLA

Publish Date: May 26, 2021

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