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Creating a successful content experience for your customers, partners, employees, and prospective customers is a critical element to any transformation. The ability for users to quickly access the information and answers they need to address their most critical, time-sensitive problems throughout the user journey optimizes everyones' time and effort in being successful. IBM has transformed the way opportunities are orchestrated for IBM clients to self-serve answers, connect with other users, and quickly engage with customer support to improve and enhance their solution capabilities and success. Join leaders from IBM's Support and Content organizations to learn how you can build and enhance the content experiences of your customers.
Program Director, IBM
IBM Distinguished Engineer and Support CTO, IBM
Publish Date: October 28, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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