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Conference Presentation

How to Build a World-Class Critical Incident Center

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Sadly, no software company is immune to customer-impacting issues. To proactively manage critical incidents, Salesforce's Global Support team created a robust program and team, the Critical Incident Center, to step in during these times of need, to act quickly and resolve issues. In this session, Darach Rossiter, the head of Salesforce's Critical Incident Center, will discuss the people, process, and technologies in place that enable Salesforce to move fast and assist customers when they need it the most.

Presented By:

Darach Rossiter

Director, Global Critical Incident Center, Salesforce

Skip MacAskill

VP, Critical Incident Center, Salesforce

Publish Date: May 27, 2022

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