In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, buy products, see personalized content, switch between site cultures. It is recommended that you allow all cookies.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

How to Build a World-Class Critical Incident Center

This report is for Customer Success members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Sadly, no software company is immune to customer-impacting issues. To proactively manage critical incidents, Salesforce's Global Support team created a robust program and team, the Critical Incident Center, to step in during these times of need, to act quickly and resolve issues. In this session, Darach Rossiter, the head of Salesforce's Critical Incident Center, will discuss the people, process, and technologies in place that enable Salesforce to move fast and assist customers when they need it the most.

Presented By:

Darach Rossiter

Director, Global Critical Incident Center, Salesforce

Skip MacAskill

VP, Critical Incident Center, Salesforce

Publish Date: May 27, 2022

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.