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Product Management’s role is to know the pulse of the customer, most particularly their use cases and their directional business needs with the goal to optimize for product-market fit. What some product management teams often ignore is a friendly internal business that’s working hard to successfully deploy and operate the technology – the Managed Services team. This session will review how Product Management can derive insights from the Managed Service team, including how DevOps can bridge the relationship between the two organizations. Join Laura Fay and George Humphrey, VPs and MDs for Product Management and Managed Service research respectively, where they review an engagement framework to propel the business forward.
VP and Managing Director, Service & Delivery Research and Advisory, TSIA
VP & Managing Director, Products & Offers Research, TSIA
Publish Date: May 7, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.