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Conference Presentation

How DevOps Plays Cupid for Product Management and Managed Services

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Product Management’s role is to know the pulse of the customer, most particularly their use cases and their directional business needs with the goal to optimize for product-market fit. What some product management teams often ignore is a friendly internal business that’s working hard to successfully deploy and operate the technology – the Managed Services team. This session will review how Product Management can derive insights from the Managed Service team, including how DevOps can bridge the relationship between the two organizations. Join Laura Fay and George Humphrey, VPs and MDs for Product Management and Managed Service research respectively, where they review an engagement framework to propel the business forward.

Presented By:

George Humphrey

VP and Managing Director, Service & Delivery Research and Advisory, TSIA

Laura Fay

VP & Managing Director, Products & Offers Research, TSIA

Publish Date: May 7, 2021

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