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Launching a new SaaS platform is like flying a brand new airplane. It is extremely challenging and requires proper data instrumentation and in-depth analytics to make sure the plane takes off, adapts to turbulence and ascends steadily.
We launched our cloud-based Software as a Service in 2019. We will show you how analytics helped us to grow $0 to $3M in annual recurring revenue in 3 years. We will share best practices including connection time analysis, software version analysis, and device type analysis. These analyses helped to enhance software experience, improve customer satisfaction, expand our recurring revenue, and achieve 100%+ renewal rate.
Whether you are starting out as a new SaaS company or you are a mature SaaS company, you’ll get ideas on actionable analytics you can use to improve your customer experience along their lifecycle.
Manager, Customer Success Operations, Schneider Electric
Global Customer Marketing Success Manager, Schneider Electric
Publish Date: May 27, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.