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Conference Presentation

How Analytics Helped Us Grow From $0 to $3M in 3 Years

This report is for Field Services members only

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Launching a new SaaS platform is like flying a brand new airplane. It is extremely challenging and requires proper data instrumentation and in-depth analytics to make sure the plane takes off, adapts to turbulence and ascends steadily. We launched our cloud-based Software as a Service in 2019. We will show you how analytics helped us to grow $0 to $3M in annual recurring revenue in 3 years. We will share best practices including connection time analysis, software version analysis, and device type analysis. These analyses helped to enhance software experience, improve customer satisfaction, expand our recurring revenue, and achieve 100%+ renewal rate. Whether you are starting out as a new SaaS company or you are a mature SaaS company, you’ll get ideas on actionable analytics you can use to improve your customer experience along their lifecycle.

Presented By:

Raymond Xie

Manager, Customer Success Operations, Schneider Electric

Jeanne Cox

Global Customer Marketing Success Manager, Schneider Electric

Publish Date: May 27, 2022

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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