About TSIA
Senior Leadership
Research Team
Advisory Board
Partner with TSIA
TSIA Giving Program
Customer Success
Education Services
Expand Selling
Field Services
Managed Services
Professional Services
Service Revenue Generation
Subscription Sales
Support Services
XaaS Channel Optimization
XaaS Product Management
Membership
Pricing
Advisory Services
Become a Member
Outcome Chains
Resource Library
Webinars
TSIA Blog
XaaS Speaking Engagements
TSIA Books
Digital Transformation
Why TSIA
Our Data
Our Community
Outcomes
CONFERENCE
BLOG
Ask about TSIA membership to access.
Already a TSIA Member? Sign In.
Changing culture is too ambitious a task for a group. What can be done is to change tiny habits that become part of people's behaviors. When enough people change their behaviors, culture changes. Come to this highly interactive session to learn how a group of leaders have taken an innovative yet practical approach to create a culture where people want to leave knowledge in a better place than when they found it, every time they interact with it. A kinder, gentler, modern KM approach based on KCS.
Presented By:
Distinguished VP, Service Technology Research, TSIA
CEO and Co-Founder, Klever Insight
Publish Date: May 9, 2018
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor