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Changing culture is too ambitious a task for a group. What can be done is to change tiny habits that become part of people's behaviors. When enough people change their behaviors, culture changes. Come to this highly interactive session to learn how a group of leaders have taken an innovative yet practical approach to create a culture where people want to leave knowledge in a better place than when they found it, every time they interact with it. A kinder, gentler, modern KM approach based on KCS.
Presented By:
Distinguished VP, Service Technology Research, TSIA
CEO and Co-Founder, Klever Insight
Publish Date: May 9, 2018
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