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Conference Presentation

| Harmonizing Customer Success Services Portfolios to Align and Excel Strategic Initiatives

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As Enterprise Strategies flex in response to future opportunities and threats, it is imperative that Services Offerings and Customer Success practices not only morph to enable the long-term strategy, but continue to achieve their core metrics (Revenue, Margin, Customer Retention, Churn, NPS) in the short and mid-term. This session focuses on what Services Executives should do when there's strategic change.  Come listen to Salesforce.Org share key learnings on aligning their Services offerings and Customer Success practices to rapidly changing business and corporate objectives. In this session, Alex Trauzzi, Vice President, Customer Success Americas and Parijat Sharma, Regional VP, Customer Success Services Operations will discuss: Scaling Customer Success Developing the Ecosystem Monetized Service Offerings 

Presented By:

Jodie Paxton

Sr. Director, Service Revenue Generation Research, TSIA

Parijat Sharma

Regional VP, Customer Success Strategy & Operations,

Alex Trauzzi

VP, Customer Success Americas,

Publish Date: October 22, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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