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As Enterprise Strategies flex in response to future opportunities and threats, it is imperative that Services Offerings and Customer Success practices not only morph to enable the long-term strategy, but continue to achieve their core metrics (Revenue, Margin, Customer Retention, Churn, NPS) in the short and mid-term. This session focuses on what Services Executives should do when there's strategic change. Come listen to Salesforce.Org share key learnings on aligning their Services offerings and Customer Success practices to rapidly changing business and corporate objectives. In this session, Alex Trauzzi, Vice President, Customer Success Americas and Parijat Sharma, Regional VP, Customer Success Services Operations will discuss: Scaling Customer Success Developing the Ecosystem Monetized Service Offerings
Sr. Director, Service Revenue Generation Research, TSIA
Regional VP, Customer Success Strategy & Operations, Salesforce.org
VP, Customer Success Americas, Salesforce.org
Publish Date: October 22, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.