Conference Presentation

| Harmonizing Customer Success Services Portfolios to Align and Excel Strategic Initiatives

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As Enterprise Strategies flex in response to future opportunities and threats, it is imperative that Services Offerings and Customer Success practices not only morph to enable the long-term strategy, but continue to achieve their core metrics (Revenue, Margin, Customer Retention, Churn, NPS) in the short and mid-term. This session focuses on what Services Executives should do when there's strategic change.  Come listen to Salesforce.Org share key learnings on aligning their Services offerings and Customer Success practices to rapidly changing business and corporate objectives. In this session, Alex Trauzzi, Vice President, Customer Success Americas and Parijat Sharma, Regional VP, Customer Success Services Operations will discuss: Scaling Customer Success Developing the Ecosystem Monetized Service Offerings 

Presented By:

Jodie Paxton

Sr. Director, Service Revenue Generation Research, TSIA

Parijat Sharma

Regional VP, Customer Success Strategy & Operations, Salesforce.org

Alex Trauzzi

VP, Customer Success Americas, Salesforce.org

Publish Date: October 22, 2019

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