Managed services continues to be one of the fastest-growing segments of the entire technology industry. Companies of all shapes, sizes, and types are diving in with great growth results. However, there is a blend of both art and science required to grow a managed services business. This session will present data on the correlation between key practices and key performance indicators that contribute to higher growth rates: total revenue, net-new revenue, bookings, base revenue, and other key KPIs like profitability and client satisfaction.