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During this 60-minute Short Burst Breakout session you will hear the following two presentations:
Microservices: A Paradigm Shift for Fast-Growing Services and Support Businesses
Presented by John D'Addario, PTC
Services businesses that have a clear customer-centric strategy require a flexible and scalable services in order to be successful in a disruptive marketplace. Introducing a microservice methodology, that as complex as it may seem at first glance, is the next logical step. Come learn how PTC is creating microservices to help transform its professional services, support services and training businesses with customer success at its core.
Portfolio Transformation: Deliver Growth and Value
Presented by Nupur Thakur, Motorola Solutoins
Transforming an established portfolio as the strategy of the company evolves is a non-trivial task. There are installed base contracts, customer buying expectations and sales behaviors that all need to change with it. So when Motorola Solutions started to transform the portfolio in 2016, the team knew this was going to be a journey that would need cultural, systems and business transformation. In this session, Nupur Thakur, Senior Director of Services and Support at Motorola Solutions will describe how the team executed to the transformation imperative and is on a path to implement the changes that enabled the migration and growth agenda and paves the path for the ongoing transformation journey.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.