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This session will enlighten attendees on how global organizations have built robust support teams that can scale on demand by leveraging customization services and cognitive search. Marketo and Rubrik are two great examples of organizations that have demonstrated excellent commitment to their customers through outstanding support delivery. The effective deployment and optimization of Service Cloud has helped Marketo's CS team become a world-class and scalable operation in 7 locations worldwide. Rubrik has enhanced CSAT across self-service and agent-driven channels by using cognitive search on those platforms. Want to know how they wowed customers while driving innovation and outpacing rapid growth? Join leaders from Marketo, Rubrik, and Grazitti interactive as they talk about maximizing productivity and paving the way for better customer experience.
CEO, Grazitti Interactive
Publish Date: October 17, 2018
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Peg Rodarmel, SVP, Subscription Services, Infor
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