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Conference Presentation

Grazitti Case Study: Growing Support and Supporting Growth- Examples from Marketo and Rubrik!

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This session will enlighten attendees on how global organizations have built robust support teams that can scale on demand by leveraging customization services and cognitive search. Marketo and Rubrik are two great examples of organizations that have demonstrated excellent commitment to their customers through outstanding support delivery. The effective deployment and optimization of Service Cloud has helped Marketo's CS team become a world-class and scalable operation in 7 locations worldwide. Rubrik has enhanced CSAT across self-service and agent-driven channels by using cognitive search on those platforms. Want to know how they wowed customers while driving innovation and outpacing rapid growth? Join leaders from Marketo, Rubrik, and Grazitti interactive as they talk about maximizing productivity and paving the way for better customer experience.

Presented By:

Alok Ramsisaria

CEO, Grazitti Interactive

Publish Date: October 17, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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