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Conference Presentation

Gainsight Case Study: Building a Rockstar CS Organization

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Do you have what it takes to build a Rockstar CS team? Come find out how to focus on CS Maturity and Customer Outcomes. Check out what it means to have a mature CS organization. Review a CS Capability Maturity Model to assess where your CS team is and what you do next to dramatically increase the customer impact. Then expand your thinking to look at how being focused on Customer Outcomes is far more important than a focus simply on adoption - using an Outcome Based Framework and Outcome Based Journey map. Come join us and be a CS Rockstar.

Presented By:

Ashvin Vaidyanathan

CCO, Gainsight

Publish Date: May 8, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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