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Conference Presentation

Future-Ready Sales: Unlock Hidden Customer Signals to Grow

This report is for Customer Success members only

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In a digital-first world, data is essential to understanding your customers and transforming how you sell.​ After all, better signals = more intelligence = better results. ​ ​ But not all customer data is equal. To be truly transformational, your data must unify marketing, sales, service, and support experience signals with predictive and prescriptive AI to drive customer success and growth. ​ Join Vishal Talwar, high tech sales leader at Genpact, and Joe Andrews, chief marketing officer at SupportLogic, to find out how you can reduce churn, ignite growth, improve quoting processes and renewals, and increase customer lifetime value through an integrated, AI-powered B2B support experience platform.​ ​ You will gain deep insights on how to:​ · Connect more than 100 data points to analyze customer support sentiment ​ · Use these data sets to find, win, and keep more customers​ · Access comprehensive customer health scores to enable real-time churn prevention and retention, upsell, cross-sell, and renewals.

Presented By:

Vishal Talwar

VP, Head of High Tech, Semiconductor and Consumer Electronics Business, Genpact

Joe Andrews

Chief Marketing Officer, SupportLogic

Publish Date: May 27, 2022

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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