Conference Presentation

From On-Prem to Cloud: The Story Behind Adobe's Transformation and the Positive Impact of Customer Success

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This presentation follows Adobe’s transition from an on-premise software provider to a subscription, cloud-based provider, and its impact on customer success. Covered are best practices and lessons learned, along with a look at relationship management, customer lifecycle management, and aligning resources for customer success.

Presented By:

Katie Hingle

Sr. Director, Consumer and Business Sales Programs, Adobe Systems

Allison Pickens

Chief Customer Officer, Gainsight

Nick Mehta

CEO, Gainsight

Publish Date: May 3, 2017

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Peg Rodarmel, SVP, Subscription Services, Infor

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