Conference Presentation

From Base Support to Product-as-a-Service: Differentiating Your Hardware Service Offers

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76% of field service organizations are struggling to achieve profitable revenue growth. From Base Support / Maintenance agreements to optimization and outcome offers, developing a portfolio of offers that deliver differentiated business value to your customers is of critical importance. During this session, we will be presenting an Outcome Chain that answers the question: How are companies finding new ways to generate/drive revenue through a variety of field service offerings? Pacesetter practices will include: Development of SLA standards that meet customer needs, are competitive within the industry and closely integrated with support capabilities. Effective processes for developing and deploying new portfolio service offerings. Pricing technology solutions based on the actual business value realized by the customer.

Presented By:

Vele Galovski

VP Research, Field Services, TSIA

Publish Date: May 4, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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