Conference Presentation

From Assets to Outcomes

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TSIA executive director Thomas Lah will cover key consequences that the “B4B” will have on technology service organizations.
Specifically, he will discuss:
  • The Outcome-Based Services Portfolio: How will service offerings change as they move from being “asset focused” to “outcome focused”? What new categories of services will be developed? How will current service offerings need to change?
  • The Outcome-Based Organizational Structure: What will be the key parameters as technology companies reshape their service organizations to support a new, outcome-based services portfolio? Will current service lines remain intact? What new organizational capabilities will be required?
  • Outcome-Based Financial Models: How will the economic engines of technology companies need to shift? What will the new “service strategy profiles” look like? Thomas will present example economic engines that are already emerging in the marketplace.


TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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