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Accounts with a strong Customer Success – Account Executive pairing grow 10-20% more year over year than other accounts. Why? When Customer Success and Account Executives work in harmony, sales obstacles disappear and customers realize value. That reduced friction within an account creates an environment where the account team can confidently focus on sharing successes across the customer’s organization, engaging new stakeholders, and selling from a position of strength. In this presentation, we will examine critical success factors and lessons learned, including compensation models, continuity of experience, and role alignment. When done properly, the alignment of Customer Success and Sales gives your organization the Freedom to Sell.
Chief Customer Officer, Mattersight
Publish Date: May 9, 2018
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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