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Today, Salesforce delivers world-class Customer Success to 150,000 customers by getting them the right resources at the right time. In order to scale Customer Success to that magnitude, an effective dynamic engagement model needs to be in place. Turning insights and best practices into consistent, and proactive, engagements across the customer lifecycle. But, how do you scale this for the next 150,000 customers? By building an omni channel digital success experience that is grounded in that engagement model. A successful experience that surfaces content instantly for customers around the globe ensuring they stay on their fastest path to success. Join Neeracha Taychakoonavudh, EVP of Customer Success, to learn how Salesforce built a proactive, smart, and unified digital experience for every single customer.
Publish Date: October 29, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.