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Field Service teams in the IT industry have faced major changes as the move to the Cloud created a hybrid of on premise smart devices, connected with Cloud infrastructure and management systems. This trend will dominate the industry direction over the next few years. This breakout session will explore how a traditional Field Service organization can align with a Cloud SaaS and Managed Services business by integrating metrics, process, and tools into a Customer Success framework.
Sr. Director, Professional Services, Polycom Global Services
Publish Date: May 23, 2018
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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