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Conference Presentation

Field Service Meets Customer Success

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Field Service teams in the IT industry have faced major changes as the move to the Cloud created a hybrid of on premise smart devices, connected with Cloud infrastructure and management systems. This trend will dominate the industry direction over the next few years. This breakout session will explore how a traditional Field Service organization can align with a Cloud SaaS and Managed Services business by integrating metrics, process, and tools into a Customer Success framework.

Presented By:

Jeff Babe

Sr. Director, Professional Services, Polycom Global Services

Publish Date: May 23, 2018

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Peg Rodarmel, SVP, Subscription Services, Infor

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