Conference Presentation

Field Service for Hardware and Equipment Manufacturer in the Area of Internet of Things

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Manufacturer of industrial equipment, healthcare product and all kind of hardware are experimenting with high level services because the value proposition of traditional product-attach services is diminishing. Customers are less and less excited by services that are designed to implement and support a product, as opposed to services that are designed to help achieve specific business outcomes. Especially Field Service is seeking for higher efficiency and new opportunities to face commoditization.
In this workout session, we will lead an interactive discussion around:
  • How will the business model of Field Service change?
  • Which skills and capabilities does your organization need?
  • Impact of Internet of Things / Industry 4.0 on Field Service?
  • How to monetize it?


TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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