Conference Presentation

Faster Horses and the Paradox of Innovation

This report is for Education Services members only

Get Access to Member Content

In the IT training delivery world, average class sizes make the difference between success and failure. Hear the story of how one company, in the midst of declining class sizes, increasing cancelation rates, and declining profits, made the decision to invest in disruptive innovation to directly compete against its own core business, turning a major problem into an opportunity for themselves, their vendor partners, and their customers. This is a story about risk, innovation, perseverance, and a relentless focus on the customer experience.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.