Conference Presentation

Faster Horses and the Paradox of Innovation

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In the IT training delivery world, average class sizes make the difference between success and failure. Hear the story of how one company, in the midst of declining class sizes, increasing cancelation rates, and declining profits, made the decision to invest in disruptive innovation to directly compete against its own core business, turning a major problem into an opportunity for themselves, their vendor partners, and their customers. This is a story about risk, innovation, perseverance, and a relentless focus on the customer experience.

Presented By:

Tim Mabey

Partner, ExitCertified

Publish Date: October 21, 2014

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