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Moving to the cloud requires companies to deeply understand how their customers perceive and drive value from this technology shift, but it can also offer a great opportunity to drive additional revenues from new services. But, particularly in the SMB segment, to be effective this often requires a strong tri-partite relationship between the vendor, the end customer and the channel partner. Find out how one Fortune 500 global technology company, with particular focus on moving from a renewals-centric approach to one based squarely on Customer Lifetime Value (CLV), to help them successfully migrate and monetize their customer base during the shift to the cloud.
Director, Solution Design, ServiceSource
Publish Date: May 2, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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