Conference Presentation

Expand Selling Keynote: Drive Customer Growth Through A State-of-the-Art Partnership Between Customer Success and Sales

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Come learn how Splunk leveraged the TSIA PIMO framework to Plan, Implement, Maximize, and Operationalize a state-of-the-art Expand Selling program. This session will cover a practical approach to managing customer success starting in pre-sales with proper planning, and tying critical success factors with value based on target business outcomes to drive impactful post-sale customer success activities. Learn how Splunk has further integrated expand selling in both pre and post sales with measurable business value and KPIs using an executive friendly format.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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