We use cookies to enhance site navigation, analyze site usage and show personalized advertising. See our Privacy Policy. California residents - see CCPA Privacy Policy Supplemental for opt-out options.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Evolving the Support Employee Experience

This report is for Support Services members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

It is not a surprise to many to hear that Support employee attrition across the industry is now at an all time high. There are many reasons support employees leave their roles, but in today's constant disruptive environment, we as leaders need to create the environment for employees to thrive, survive and revive themselves. Please join this session for an open discussion on the state of the support employee and hear about the creation of new roles, the enhancement of current roles and techniques to keep support employees highly engaged and invested in their support career.

Presented By:

Judith Platz

VP, Support Services Research, TSIA

Publish Date: October 16, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.