Conference Presentation

Evolving the Support Employee Experience

This report is for Support Services members only

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It is not a surprise to many to hear that Support employee attrition across the industry is now at an all time high. There are many reasons support employees leave their roles, but in today's constant disruptive environment, we as leaders need to create the environment for employees to thrive, survive and revive themselves. Please join this session for an open discussion on the state of the support employee and hear about the creation of new roles, the enhancement of current roles and techniques to keep support employees highly engaged and invested in their support career.

Presented By:

Judith Platz

VP, Support Services Research, TSIA

Publish Date: October 16, 2018

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Peg Rodarmel, SVP, Subscription Services, Infor

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