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It is not a surprise to many to hear that Support employee attrition across the industry is now at an all time high. There are many reasons support employees leave their roles, but in today's constant disruptive environment, we as leaders need to create the environment for employees to thrive, survive and revive themselves. Please join this session for an open discussion on the state of the support employee and hear about the creation of new roles, the enhancement of current roles and techniques to keep support employees highly engaged and invested in their support career.
VP, Support Services Research, TSIA
Publish Date: October 16, 2018
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.