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Conference Presentation

Enhanced Customer Experience with Customized, Contextual, Up-to-date Help and Guidance

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So how do you pull off this magic? Getting in front of a user's support issue is a prerequisite for an efficient customer support organization and a great user experience. Embedded Performance Support customized help at the user's moment of need - can ensure user proficiency and adoption without the dependence on traditional and expensive training. The goal of high customer satisfaction and retention starts with their users. ANCILE, a TSIA Partner, provides software to enable this magic. GP Strategies utilizes ANCILE software internally and with your customers as they help them manage change, software rollouts, and customer success. During this session, we will discuss strategies that work and customer stories that prove it. 

Presented By:

Eric Bruner

Chief Technologist, GP Strategies

Mal Poulin

Sr. Director, Product Strategy, ANCILE Solutions

Publish Date: October 18, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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