Conference Presentation

Driving Your Business' Transformation to Embrace the Age of Services

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Your customers' expectations continue to shift as the consumption model and Age of Services become more impactful, as big data’s impact grows, and as their customers' expectations shift. Therefore, you need to further transform your efficiency, be a more customer-centric culture, analyze for improved outcomes, and enhance your services delivery to stay ahead. Learn what outcomes companies need to deliver, how they organize for success, what information they should gather, and how to accomplish this while growing financially. We, as well as our customers, want to increase revenues, lower costs, and reduce risk. This session explores our partner companies’ transformation, lessons learned, and expertise in doing this, along with what can help you do the same. In the end, you will have insight into what it takes to transform your business to be more outcome-focused, to optimize your services delivery, and even do the same for your customer.

Presented By:

Fred Bonaventura

Director, Global SPARC Technology Service Center, Oracle Corporation

Dennis Gershowitz

Principal, DG Associates

Publish Date: October 21, 2014

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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