Conference Presentation

Driving Improved Efficiency and Customer Experience in Recurring Revenue Management

This report is for Service Revenue Generation members only

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The transformation of maintenance renewals from a little-regarded adjunct, to new business sales, to a significant strategic revenue stream is key to establishing the value of services within any corporation. But determining the steps necessary to make this transformation and then to deliver successfully against them presents a complex and demanding challenge. In this case study presentation, PBS VP of Customer Engagement Solutions, Marc Hirtz, discusses the journey that his company undertook to make this transformation. With points of view borne from practical experience and a strong focus on lessons learned, this session also features insights and a perspective on best practice from ServiceSource, PBS’s partner in this journey and the market leader in recurring revenue management.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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