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Thomas Lah will introduce a framework for assessing customer adoption and review recent survey data related to what companies are tracking related to adoption.
Vele Galovski will review case study examples on practices Field Service organizations have implemented to focus Field Service employees on technology adoption within customer accounts.
Executive Director, Technology Services Industry Association (TSIA)
Vice President, Research and Advisory, Field Services, Technology Services Industry Association (TSIA)
Publish Date: March 17, 2015
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Peg Rodarmel, SVP, Subscription Services, Infor
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