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"Frictionless Renewals" are the backbone of success in Support and Services. On the other hand, renewals are as well under pressure for cost optimization and productivity. This presentation shows how SAP addressed this dual challenge and implemented a successful renewals business from a strategy, operations, process and technology perspective. Key areas include:
Global Vice President Strategy and Business Development, SAP AG
Publish Date: May 6, 2013
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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