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"Frictionless Renewals" are the backbone of success in Support and Services. On the other hand, renewals are as well under pressure for cost optimization and productivity. This presentation shows how SAP addressed this dual challenge and implemented a successful renewals business from a strategy, operations, process and technology perspective. Key areas include:
Global Vice President Strategy and Business Development, SAP AG
Publish Date: May 6, 2013
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Peg Rodarmel, SVP, Subscription Services, Infor
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