Conference Presentation

Does Your Service Organization "C.A.R.E" About Sales?

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In almost every organization, the Field Service and Support teams have the most direct engagement and interaction with your customer base. Support teams are trusted advisers that have the best interest and outcome for their customers at the center of their concerns. So how do we are Service organizations leverage this relationship to gain new revenue, ward off competitors, and not leave out service technicians feeling like sales personnel. Aligning customer problems to portfolio solutions gives your Service organization the ability to offer products and services for things they "C.A.R.E" about. Developing an incentive program around these solutions can generate millions in additional revenue with no additional labor costs, while creating a more engaged Service organization. Empower your service organization to "C.A.R.E." about sales.

Presented By:

Roy Dockery

VP, Customer Care, Swisslog Healthcare

Publish Date: October 17, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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