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Conference Presentation

Does an Online Community Fit into Your Digital Customer Experience Strategy?

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When is the right time to consider a customer engagement experience that includes an online community? It’s time to explore an online community if you’re spending too many cycles educating customers on the same information, searching for ways to increase customer retention rates, or researching more effective ways to upsell to your current customers.  Learn from a company with 18 years of community experience about when to invest in a community, the financial investment in launching and managing a community, and how to calculate the concrete ROI of the investment. 

Presented By:

Heather Strout

Sr Director, Customer Operations, Khoros

Publish Date: October 22, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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