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Conference Presentation

Diversity as a Key Component of Customer Success

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There are countless studies that have shown why implementing a Diversity, Equity, and Inclusion (DEI) initiative will help your team be successful. The ratio between genders in the Customer Success industry has always been favorable to women as individual contributors, specifically in SaaS, but diversity doesn't stop with gender, it also expands into ethnicity, age, education, mental health, political beliefs, etc. Our customers are diverse in many ways so we need to ensure we approach them with teams that bring unique experiences and perspectives. Join us to learn how you can keep DEI top of mind as you build a Customer Success team that matches the diversity of your customers and society.

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Publish Date: October 29, 2021

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Peg Rodarmel, SVP, Subscription Services, Infor

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