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There are countless studies that have shown why implementing a Diversity, Equity, and Inclusion (DEI) initiative will help your team be successful. The ratio between genders in the Customer Success industry has always been favorable to women as individual contributors, specifically in SaaS, but diversity doesn't stop with gender, it also expands into ethnicity, age, education, mental health, political beliefs, etc. Our customers are diverse in many ways so we need to ensure we approach them with teams that bring unique experiences and perspectives. Join us to learn how you can keep DEI top of mind as you build a Customer Success team that matches the diversity of your customers and society.
Publish Date: October 29, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.