This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Digital Transformations: Lessons for the Uninitiated

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

COVID-19 has accelerated the need for OEMs to evolve to a digital first customer engagement strategy. Today’s B2B customer expects to buy, renew, learn key company information, communicate, and voice their opinions digitally. The more established the OEM, the more challenging this transformation may be to undertake, it also becomes more critical for long-term customer retention and fiscal success. We’ve all experienced unnecessarily complex online experiences and we’ve seen ugly emails. This presentation will share insights, best practices, and data points to key touchpoints: Marketing Automation -> from lead generation, to retention, to loyalty. Direct email communication is the building block of the customer journey and building a digital relationship Barrier-free global online purchase processes -> most common barriers to avoid and other key insights Common internal challenges -> How to ease internal concerns and blockers to get your transformation started The speakers, Ben Meyer and Mike Batko have spent the past 10+ years helping companies such as Dell Software, Tenable, Red Hat, McAfee, Sony, Parallels, and many more realize their Digital potential.

Presented By:

Mike Batko

Director of Sales, cleverbridge

Benjamin Meyer

Sr. Sales Manager, Digital Marketing, cleverbridge

Publish Date: May 5, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.