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Todays most coveted brands are those that deliver truly exceptional experiences. According to J.B. Wood, the number one determinant of market share in every industry will be the digital customer experience. But Digital Experiences (DX) have evolved. Were now in the 2.0 era, where they must be omni-channel, guided, connected, and hyper-personalized. This new breed of DX is riddled with nuance and complexity, particularly when unifying and scaling that experience together with partners.
This breakout session will present Ciscos structured approach for orchestrating one consistent, connected customer experience across all products, partners, channels, and motions in the 2.0 era, offering insight into:
How to connect the self-serve/digital experience customers have with their experience with your people and partners.
Orchestrating front-end and back-end workflows, platforms, and data sets that compose the customer experience.
How to share customer data (communications, telemetry) and predictive insights (behavioral, purchasing, etc.) with partners to deliver greater customer value.
Tips and best practices for designing phenomenal B2B experiences, retention, and growth.
Publish Date: May 27, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.