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Conference Presentation

Developing Customer-Centric Success Offerings

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As Splunk has grown rapidly over the past several years, continuing to provide excellent service to customers at scale has become a challenge. Naturally, silos develop to address tactical delivery problems. Now, as an enterprise solution providing the digital data fabric on which 1000s of companies are building their business intelligence, we must re-align and re-focus on a seamless service that enables all our customer to realize maximum value from their investment in Splunk. Join us to hear about:

  • How Splunk initiated its Customer Success organization
  • Challenges to the initial service model
  • Taking a customer-centric approach
  • Modeling, pricing and funding success offerings 


Presented By:

Jeff Johnson

Director, Markets & Programs in Customer Success, Splunk

Publish Date: October 18, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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