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Conference Presentation

Designing Flexible, Sizeable Packaged Offerings Focused on Customer Outcome and Value

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A core element to customer success is to ensure a quick time to value for the first technology adoption. This goes hand in hand with professional services offerings that have been designed to provide desired customer outcomes. Large catalogs of pre-packaged professional services offerings are not only hard to maintain but also hard to sell. Very often they not only lack a clear outcome but are inflexible with respect to sizing for varying needs and customer requirements. This session will show a different approach to design a slick catalog of outcome-based services offerings and how to design them in a modular way so that they are flexible in size and still cover desired customer outcomes and maximize the value to the customers.

Presented By:

Marian Kuffner

Sr. Director Professional Services EMEA, Talend

Publish Date: May 7, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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