Conference Presentation

Delivering Digital Industrial Outcomes with Customer Success Plans

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Come learn about how GE Digital's customers have achieved a return on their software investment within eight months by leveraging our new Outcome Service plans. GE Digital is transforming businesses and leading the digital industrial era with our industrial cloud-based Predix operating system and services. In order for our innovative software and advanced analytics to deliver outcomes, we have to provide services that help our customers rapidly realize a return on their technology investment. Through market and customer analysis we validated that product support, training, end-user adoption and outcome realization planning play a critical role in accelerating time to value. These offerings make up our Outcome Service plans and are designed to emphasize outcomes and scale to the size of the Industrial transformation. This presentation will: Highlight our new Outcome Service plans and the role they play in increasing the subscription renewal rate Review the market analysis and design process we used to define the plans. Share lessons learned and customer success stories

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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