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Conference Presentation

Deliver Client Outcomes and Enable Growth

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Bridge the consumption gap and drive higher levels of operational performance than ever before. Leveraging a combination of continuous improvement methodologies and on-site service technologists, services consultants deliver outcome-based results that drive client success. These outcomes have measurable impacts that are assessed objectively by meeting the key performance indicators of clients. Meeting those key outcomes aligns clients with the service provider to foster collaborative outcome-based agreements where the value of results the client receives in a successful outcome is shared. Using current client scenarios, participants will learn how Pitney Bowes has helped clients realize 50+% productivity improvements, reduce labor costs and improve market opportunity. Participants will see how advisory services, insight and implementation services, can grow a client relationship from traditional break/fix services revenue to deliver better business outcomes for the client, and growth for the client and the provider as well.

Presented By:

Richard Smith

European Leader, Client Success Services, Pitney Bowes

Publish Date: October 18, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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