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With the technology landscape changing rapidly and progressively, the IT environment gets more complex. In such a scenario, resolving issues by providing the right technical support becomes imperative for enterprises. While traditional methodologies and processes measure and drive productivity and resolutions efficiently, these may not be sufficient to deliver a great level of customer experience. Catch this case study presentation to learn how CSS Corp was able to transform support operations for Palo Alto Networks through new metrics powered by Automation and Analytics and thereby drive superior customer experience, meet business objectives and become their preferred partners.
Presented By:
Director, Global Support Operations, Palo Alto Networks
Director, Operations Management, CSS Corp
Senior Director Global Support Delivery, Palo Alto Networks
Publish Date: November 2, 2016
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Peg Rodarmel, SVP, Subscription Services, Infor