Conference Presentation

Customer Value Cockpit

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Your services delivery transformation is a journey and the customer value manager is the pilot. This session will share how LivePerson navigates course corrections and detours on a daily basis and how our "pilots" present the value we provide, how much money customers are making using our platform, how much we are saving them, and how delighted the end customers are with what they are experiencing. Take a look into how we demonstrate key insights that demonstrate overall usage of the product, traffic maps, customer satisfaction monitors, and pricing opportunities, and discuss how to use these metrics to guide customers’ growth strategies.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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