Conference Presentation

Customer Value Cockpit

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Your services delivery transformation is a journey and the customer value manager is the pilot. This session will share how LivePerson navigates course corrections and detours on a daily basis and how our "pilots" present the value we provide, how much money customers are making using our platform, how much we are saving them, and how delighted the end customers are with what they are experiencing. Take a look into how we demonstrate key insights that demonstrate overall usage of the product, traffic maps, customer satisfaction monitors, and pricing opportunities, and discuss how to use these metrics to guide customers’ growth strategies.

Presented By:

Barry Lamm

Director, Center of Excellence, LivePerson

Laura Savio

Senior Manager, Customer Success Operations, LivePerson

Publish Date: October 21, 2014

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