This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Customer Support in a Customer-Centric World

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Learn about our applied practices to help customers achieve their desired outcomes by adopting a customer-centric focus. We will take you through our journey to address encountered industry challenges in delivering “customer first” in reality. We will showcase learnings and benefits from leveraging our customer centricity model together with outcome chains. This session is targeting attendees wanting to learn about experiences from working in a customer-centric culture in the telecom industry.

Presented By:

Johan Kvist

Sales Director, Ericsson AB

Publish Date: May 23, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.