Conference Presentation

Customer Support in a Customer-Centric World

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Learn about our applied practices to help customers achieve their desired outcomes by adopting a customer-centric focus. We will take you through our journey to address encountered industry challenges in delivering “customer first” in reality. We will showcase learnings and benefits from leveraging our customer centricity model together with outcome chains. This session is targeting attendees wanting to learn about experiences from working in a customer-centric culture in the telecom industry.

Presented By:

Johan Kvist

Sales Director, Ericsson AB

Publish Date: May 23, 2018

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