Conference Presentation

Customer Success: Vision to Execution

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Customer success is a buzz word in the industry, but what does customer success really mean for an organization, who should be involved , what should be built, what process changes should be made, and what does the journey look like, and are there "gotchas"? In this session, you'll learn about the capabilities Cisco needed for customer success and how it went about prioritizing and funding them.

Presented By:

Satabhish Aeka

Chief Architect, Cisco Systems

Publish Date: May 3, 2017

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