Conference Presentation

Customer Success: Vision to Execution

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Customer success is a buzz word in the industry, but what does customer success really mean for an organization, who should be involved , what should be built, what process changes should be made, and what does the journey look like, and are there "gotchas"? In this session, you'll learn about the capabilities Cisco needed for customer success and how it went about prioritizing and funding them.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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