Conference Presentation

Customer Success Organizations in Transition

This report is for Customer Success members only

Get Access to Member Content

How will digital and new business models change customer success management in future? From integrated IoT based physical assets, machine learning and blockchain to big data and prediction. Across Public Cloud, Private Cloud and even onPremise provisioning models. Nearly all industries are or will be affected by new technologies disrupting their core business. To enable new processes E2E and customer success in a simple and customer centric way, customer success organizations, playbooks and tools will have to transform to meet new customer expectations. Michael will discuss with the audience during the breakout session the future oriented trends and what that means for a customer success organization. As SVP Cloud Lifetime Customer Success at SAP he has a strong customer focus by nature _ with personal long-term relationships with top management levels of key accounts he gets regularly great insights into customer demand.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.