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How will digital and new business models change customer success management in future? From integrated IoT based physical assets, machine learning and blockchain to big data and prediction. Across Public Cloud, Private Cloud and even onPremise provisioning models. Nearly all industries are or will be affected by new technologies disrupting their core business. To enable new processes E2E and customer success in a simple and customer centric way, customer success organizations, playbooks and tools will have to transform to meet new customer expectations. Michael will discuss with the audience during the breakout session the future oriented trends and what that means for a customer success organization. As SVP Cloud Lifetime Customer Success at SAP he has a strong customer focus by nature _ with personal long-term relationships with top management levels of key accounts he gets regularly great insights into customer demand.
SVP, Customer For Life, SAP
Publish Date: October 24, 2017
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Peg Rodarmel, SVP, Subscription Services, Infor
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